Returns Desk.

Because we press in limited capsules and don't restock, the default state of every order is final. We don't run a returns warehouse. The clothes are spoken for the moment they ship.

Read sizing twice. Email support@1abel.com with measurements before you file the crate if you're unsure.

DEFECTIVE

Manufacturing fault — yes, we replace or refund.

WRONG ITEM

We sent the wrong track or color — yes, we replace or refund.

DAMAGED IN TRANSIT

Carrier-damaged box — yes, we replace if reported within 7 days of delivery with photos.

WRONG SIZE

Sized down or up — no, but we'll help you list it on Grailed.

CHANGED MIND

Reads-better-on-screen regret — no.

1. Email support@1abel.com within 7 days of delivery.
2. Subject line: RETURNS — [order number].
3. Include photos of the issue, your order number, and the outcome you'd prefer (replace, refund, store credit).
4. We reply within 24 business hours with a return label (prepaid) and instructions.

Pre-orders can be cancelled any time before the press runs. Email us with your order number — full refund, no friction. Once the press has run and labels are cut, the same rules as final sale apply.

• Wear-and-tear after first wear
• Wash damage from non-recommended care
• Items that don't fit (size guidance is at every PDP)
• Items you've worn outdoors and decided you don't like
• Free items, samples, or gifts with purchase

Approved refunds land back on the original payment method within 5–10 business days. We email when we process it; banks vary on visibility.